Managing Client Expectation & Client Red Flags

Managing Client Expectations

One of the most important steps in a correction appointment is managing your client’s expectations. It is your job to explain to your client that the final results will not look like the results of Ombré Powder on virgin brows. With correction eyebrows, we are working on another artist’s work. There will be limitations on what we can do to the shape, color, and size. You must explain to every correction client that every correction will result in brows that will be thicker, darker, and it will most likely take a few sessions to perfect.

It is very crucial to analyze your client’s previous work and explain to them what they should expect. For example:

  • If your client’s eyebrows are extremely uneven, let them know that you will do your best to shape your client with more symmetry, however, it will not be perfectly symmetrical. In addition, adding symmetry to asymmetrical brows means you will have to go thicker.
  • If the bulb/front of your client’s eyebrows is dark let them know that you must make the eyebrows slightly closer to achieve the front Ombré. Make sure they are okay with that.
  • If the bulb/front of your client’s eyebrows is dark and close together, let them know that you won’t be able to achieve a light and misty front ombré due to the saturation of the previous work and you don’t want to make them any closer together.
  • If your client’s eyebrows are extremely discolored (very red or very blue) let them know that it might take a few sessions to color correct them. Explain to them that they may expect to still see some residual color after one session, however, you will continue to work to correct those colors at the second appointment.

Client’s Red Flags

There are some red flags you should notice with your correction clients. Picking up on these red flags before you take a client or start tattooing your client will save you a lot of headaches in the future. The following are some red flags for your corrective clients:

  • Badmouthing the previous artist who tried to fix their brows: if your client is quick to say very negative things about the previous artist who tried to correct their brows, this could be a red flag. As we know, eyebrows turn into residual color for many reasons, some of those reasons could be due to outside factors that the previous artist couldn’t control or lack of care from the client. If the client is speaking very negatively about the previous client, she could be easily speaking very negatively about you as an artist if you don’t meet her high expectations.
  • Showing you photos of Ombré Powder brows that are unrealistic: If your client is showing you photos of Ombré Powder brows that were done on clients with virgin brows this could be a red flag. If your client is showing you photos of brows are a completely different shape than the shape of your client’s previous work, this could be a red flag. If your client shows you a photo of brows that are a lot thinner than her existing eyebrow tattoo, that could be a red flag. These are examples that could indicate that your client may have unrealistic expectations of what her results will be. Unrealistic expectations will lead to disappointment and an unhappy customer experience (even though you may have made her eyebrows ten times better).
  • Clients who ask for lighter eyebrows: yes, there are client who will ask you to correct their eyebrows and make them lighter. No, in case you were wondering, you cannot tattoo eyebrows to be lighter, they can only get darker. Right off the bat, this client would be a red flag because as we know now, eyebrows will get 2 shades darker with every correction.

Customers who exhibit red flags could become a huge potential headache for your business in the future. These customers are more than likely to have very high, unrealistic expectations or they may be very difficult to deal with and therefore if you don’t meet 100% of their expectations, it may lead to problems. My advice is to decline clients that show red flags because their money is not worth the headache they could become, a bad yelp review, or the bad publicity.